Help & FAQ
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Setup, sensors, alerts, and the answers to questions we get asked the most. If you can't find it here Get in Touch! We're a small shop and a real person will write you back.
AskPaka
Type a question in plain English — Paka answers straight from this help page.
Ask about setup, sensors, alerts, or anything else on this page.
Getting started
From the box to your first reading.
What's in the Pakage starter kit?
One PakaHome gateway, one PakaNode field sensor with a canopy frost probe, a solar panel and mounting stake, and the cables to tie it together. The PakaNtrol app runs on iOS, Android, and the web.
That's everything you need to start watching your first cold corner — no extra parts, no shopping list.
Do I need to know anything technical to set it up?
No. If you can set up a thermostat or a doorbell camera, you can set up a PakaNode. The app walks you through it soup to nuts: plug in the gateway, pair the node over Bluetooth, point it at your Wi-Fi, and plant the stake. Most folks are watching a reading inside fifteen minutes.
How do I pair my first node?
Open the app, tap Add a node, and hold your phone near the node. It pairs over Bluetooth, then hands its Wi-Fi and gateway settings across. The app shows each step and confirms when the node is heard at the house.
If pairing stalls, stand within about 30 feet of the node and try again — Bluetooth is short-range by design.
Does it need an internet connection or a subscription?
The gateway uses your home Wi-Fi to push readings to your phone, so it needs internet at the house. But there's no subscription to use it — you buy the box once and it works. Your readings are yours, not held hostage behind a monthly bill.
Out of cell range in the field? The app can talk straight to a nearby node over Bluetooth to pull its latest readings.
Nodes & sensors
The hardware out in the rows.
What can one node measure at once?
The onboard environmental sensor reads air temperature, humidity, dew point, pressure and air quality — that's what every node reports today. On top of that, each node has two 3.5 mm probe ports built to take a canopy frost probe, a soil-moisture meter, or a pressure transducer.
Both ports are universal: any of those probes fits either jack, and you tell the app which sensor is in which port. Those ports are wired and selectable in the app now, but live probe readings arrive with a hardware revision — so a probe won't report numbers just yet.
How long does the battery last?
On a five-minute reading cadence and a clear panel, a node runs roughly three to four weeks between solar top-ups — and in practice the panel keeps it topped up year-round in most spots. You can stretch that a long way by slowing the cadence in the node's settings; the app shows a live energy meter and an estimated runtime as you adjust it.
Is the node weatherproof?
Yes. The node is built to live outside through the season — rain, dew, and frost. The environmental sensor breathes through a hydrophobic membrane that lets humidity and pressure through while keeping water and dust out, and it faces down so nothing pools on it.
Where should I put the frost probe?
Down in the canopy, at the height of the fruit or buds you're trying to protect — that's where the cold settles and where the damage happens. The air sensor up on the node tells you the trend; the canopy probe tells you what the crop is actually feeling.
One note: the probe ports are wired and selectable in the app today, but live probe readings arrive with a hardware revision — so plant it where it belongs, and the numbers will follow once that lands.
How does a PakaNode measure air quality?
Every node carries a Bosch BME688 environmental sensor. For air quality it watches a tiny heated plate whose electrical resistance shifts when volatile organic compounds — smoke, cooking, off-gassing — drift past it. Bosch's own BSEC software turns that raw signal into the numbers you see: an air-quality index from 0 to 500, plus estimated eCO₂ and bVOC.
A couple of honest notes: the index is relative, not absolute — it's how the air right now compares to the cleanest air that node has learned at its own spot, not a lab-grade concentration of any one gas. eCO₂ and bVOC are estimates derived from that index, so they're only ever as trustworthy as the index behind them. It calibrates over the first few days in a new spot, and the app shows a confidence badge until it settles.
Think of it as awareness and trends — a heads-up that your air changed and roughly how much — not a safety or medical instrument.
Where can I read the manufacturer's docs for the air-quality sensor?
Happy to point you straight at the source. The air-quality sensor is a Bosch BME688, and the software that turns its readings into the air-quality index, eCO₂, and bVOC is Bosch's BSEC library. Bosch publishes both: the BME688 sensor page (specs, datasheet, and how the sensor works) and the BSEC software page (how the algorithm turns the sensor signal into the numbers you see).
One honest note: those are Bosch's own engineering resources — thorough, and fairly technical. You don't need any of it to use a PakaNode; it's here for the curious and the technically minded.
Range & connectivity
How far it reaches, and what happens when it doesn't.
How far will a node reach back to the gateway?
Nodes talk to the gateway over long-range LoRa, not Wi-Fi — so they reach the back forty where Wi-Fi never could. With clear line of sight you can get well over a mile; trees, buildings, and hills shorten that. The app shows each node's signal strength so you can see how solid the link is before you commit to a spot.
What happens if the internet goes out at the house?
The gateway keeps right on listening. It tucks every reading away in local storage and pushes the whole backlog up the moment the connection returns — so you don't lose the night. Those catch-up readings are marked as history and never trigger a false alarm after the fact.
Can I check a node with no signal at all in the field?
Yes. Walk within about 30 feet of a node and the app connects to it directly over Bluetooth — live reading, the last day of history, battery, and GPS lock — no cell service or Wi-Fi needed. We call it "offline — BLE direct."
Does it work outside the US?
Not yet. The v1 hardware is tuned for the US 915 MHz LoRa band only. International bands are on the roadmap, but they're not in this release.
Alerts & notifications
How a freeze warning finds you.
How do I get told when it's about to freeze?
Set your line — say, 34°F — and the moment a reading crosses it, the app sends a push notification and an email. The freeze alert is loud on purpose: it can break through Do Not Disturb so a 2 a.m. frost doesn't sit quiet on your nightstand.
Will it wake me up over and over all night?
No. You get one alarm when a reading first crosses your line, and one reminder an hour later if it's still cold — that's it. Repeat crossings group into a single thread instead of buzzing every five minutes, and when it warms back up the alert quietly flips to green on its own.
Can I set different lines for different nodes?
Yes — every sensor on every node carries its own threshold. Your tender orchard block can warn at 36°F while a hardy field waits for 30°F. Tap into a node, pick the sensor, and drag the line where you want it.
Can other people on the farm get the alerts too?
Yes. Invite anyone to the farm and the readings and alerts are shared across everyone — each person signs in with their own account. See App & account for how sharing works.
App & account
Signing in, sharing, and getting your data out.
How do I sign in?
With your Apple or Google account — no new password to remember. The app is sign-in only; whoever you sign in as is who the farm and its readings belong to.
How do I add my spouse or a farmhand?
In Account → People, send an invite by email and pick a role. Managers can add nodes and set the lines; Viewers see readings and get alerts but can't change anything. Everyone signs in with their own account, and the whole farm shares one set of readings.
Can I export my readings?
Yes. Go to Settings → Data → Export readings, choose which nodes and how far back, and the app builds a real CSV file you can save or share — timestamped readings in metric units, ready for Excel, Sheets, Numbers, or R. Your data, in a spreadsheet, whenever you want it.
Is the app on both iPhone and Android?
Both, from day one — plus a web version you can open in any browser. Same app, same readings, wherever you are.
Orders & shipping
Ordering, shipping, returns.
When does it ship?
The Pakage ships late 2026. Ordering isn't open just yet — leave your email on our site and we'll let you know the moment it is, well before anything bills or ships. No surprises.
How much is shipping?
The v1 hardware is US-only for now, so we ship to the lower 48. Shipping is shown at checkout.
What's your return and warranty policy?
If a unit shows up dead or quits on you through no fault of your own, we make it right. Reach out through Get in Touch with your order or serial number and we'll sort it. Full written terms go up alongside launch.
How do I pay?
Checkout runs through Shopify, with PayPal welcome alongside the usual cards and Apple Pay. Your card details never touch us. It's a one-time hardware purchase — no subscription required to use the app.
Maps
Your whole farm at a glance.
How do I see my nodes on a map?
Open the Map tab in PakaNtrol. Every node with a GPS lock pins itself right where it stands, and tapping a pin shows that node's latest reading and status without leaving the map. The node list folds out of the way when you want the whole screen for the land.
What's the weather radar overlay?
Flip on the radar layer and live weather radar draws right over your farm — your nodes and the incoming cell on the same screen. On a frost night or ahead of a storm, "how far out is it?" beats a forecast, and the radar answers it while you watch.
How do I find a node out in the rows?
Let the app use your location and a blue dot marks where you're standing, along with the distance from you to the node you're after. Walk, and the dot walks with you — handy for finding a stake in tall cover, or a node somebody else planted last spring.
Can I switch between Fahrenheit and Celsius?
Yes. The map carries a units toggle — Imperial or Metric — and the whole app follows: readings, charts, and your alert lines all speak whichever side of the thermometer you pick.
Charts & history
The story behind the number.
How do I see a reading's history?
Tap into a node and the chart sits right under the live number. Pick a time range — from the last few hours out to weeks back — and the chart redraws to show how that reading has been moving. One glance tells you whether the cold is settling in or letting go.
Why doesn't the chart line match the big number exactly?
The big number is the latest live reading, straight off the node. The chart is history — over longer ranges it averages readings into buckets so the line stays readable instead of turning to fuzz. So the line can sit a hair off the number beside it; the number is always the freshest truth.
How do I switch which metric I'm looking at?
Right above the chart — tap the metric switcher to flip between air temperature, humidity, dew point, pressure, and air quality. The chart follows along. For what each of those readings actually means, see the Sensor readings reference.
The screen looks stale — how do I refresh?
Pull down. Drag the screen down and let go, same as your mail app, and it fetches the latest. Fresh readings also roll in on their own about every minute, so most of the time the app is already caught up before you think to ask.
Sensor readings & how they're derived
Every reading we track, in plain English — with the honest answer on where each number comes from. The names below are the same column headers you'll see in a CSV export, and a node's CSV only includes the columns it actually has data for.
Measured directly
These come straight off the BME688 environmental sensor riding out on the node's wand — no math, just the measurement.
| Reading | Unit | What it is | How we get it |
|---|---|---|---|
| Air temp | °C | The temperature of the air around the node. | Read straight off the BME688 environmental sensor on the wand. |
| Humidity | % | Relative humidity — how full of moisture the air is. | Read straight off the BME688. |
| Pressure | hPa | Barometric pressure — the weight of the air, the old farmer's glass. | Read straight off the BME688. |
Air quality
The BME688 carries a gas sensor, and Bosch's air-quality engine turns its signal into the readings below.
| Reading | Unit | What it is | How we get it |
|---|---|---|---|
| IAQ | 0–500 | An air-quality index — lower is cleaner air. | A relative index from Bosch's air-quality engine. It needs calibration before it means much — see the warm-up notes below. |
| eCO2 | ppm | A CO₂-equivalent figure — how the air compares to typical CO₂ levels. | A modeled indicator estimated from the gas signal — not a true CO₂ measurement. Treat it as a guide, not a lab number. |
| bVOC | ppm | Breath-VOC — volatile organic compounds in the air. | A modeled breath-VOC estimate from the same gas signal. |
Warm-up and calibration. The gas sensor is the one reading that can't be sampled instantly — it needs settling time. A fresh node "warms up" and shows no air-quality value at all until the sensor finds its bearings: about 13 minutes from a cold start, or about 2 minutes if it kept its calibration across a restart. Full high-confidence calibration settles in over roughly 1 to 4 days of running. The app shows you where it stands: warming up, then low or medium confidence, then Calibrated.
There's one more state you'll see: Estimated. On a node running in power-saving mode, the gas sensor has to stay awake to take a real air-quality reading — so the node wakes for up to about 5 minutes roughly once an hour to do exactly that (and grab a GPS fix, if it's enabled). Between those windows it reports a lightweight estimate, marked as such. A node in realtime mode reads air quality continuously. That once-an-hour window is how a battery-minded node still gives you trustworthy air-quality numbers.
Calculated for you
These are computed on demand from the live temperature, humidity, and pressure — the raw numbers are always stored, and the math runs when you look.
| Reading | Unit | What it is | How we get it |
|---|---|---|---|
| Dew point | °C | The temperature where dew — or frost — starts to form. | Magnus formula, from temperature & humidity. |
| Wet bulb | °C | The coolest the air can get by evaporation — a key number for frost-protection sprinkling. | Stull (2011) approximation, from temperature & humidity. |
| Heat index | °C | What the heat actually feels like once humidity piles on. | The NWS Rothfusz regression. It's only meaningful in warm, humid conditions, so it stays blank when it's cool or dry. |
| VPD | kPa | Vapor-pressure deficit — how hard the air is pulling water out of your plants. | From saturation vapor pressure and humidity. |
| Absolute humidity | g/m³ | The actual weight of water in each cubic meter of air. | Ideal-gas relation, from temperature & humidity. |
| THI | index | Temperature-humidity index — the long-used gauge of heat stress on livestock. | The NRC formula, from temperature & humidity. |
| Pressure trend 1h | hPa | Which way the glass is moving, short term. | Change vs. the reading an hour ago — a falling glass means weather's coming. |
| Pressure trend 3h | hPa | The same trend over a longer stretch. | Change vs. the reading three hours ago. |
| Altitude | m | A rough estimate of the node's elevation. | ISA barometric formula, from pressure. It depends on a reference pressure, so treat it as a rough placement aid — not a live weather variable. |
Location
Alongside its readings, a node with a satellite lock reports its latitude, longitude, and fix status from its onboard GNSS receiver — that's what pins it on the map and drives the weather comparison. Location isn't a column in the CSV export; it belongs to the node, not the reading.
Probe ports (J4/J5) — coming
Each node carries two universal 3.5 mm probe ports, designed to accept the sensors below.
| Reading | Unit | What it is | How we get it |
|---|---|---|---|
| Canopy temp | °C | The temperature down in the canopy, where frost does its damage. | A frost/analog temperature probe in either port. |
| Soil moisture | % | How wet the ground is at the probe. | A soil-moisture meter in either port. |
| Line pressure | kPa | Pressure in an irrigation line or tank. | A pressure transducer in either port. |
| Float switch | on / off | A simple water-level switch — up or down, full or not. | A float switch in either port. It reports a state, not a number, so it has no CSV column of its own. |
Straight talk on the ports: the two universal 3.5 mm ports are built to take these sensors, and you can already pick the sensor type per port in the app — but live probe readings arrive with a hardware revision and aren't reporting yet. Until then, Canopy temp, Soil moisture, and Line pressure stay empty in today's exports.
AskPaka
A plain-English helper, built into the app.
What is AskPaka?
AskPaka is the helper built into the PakaNtrol app. Ask it a question in plain English — "where should I put the frost probe?" — and it answers from the same help knowledge you're reading right now. One question at a time, no jargon, no wading through menus.
Where do I find it?
It's the Ask tab in the app. Type your question and the answer comes back right there, with links to the help articles it drew from so you can read deeper if you want the long version.
What if it doesn't know the answer?
It says so, and points you to support instead of guessing. AskPaka is still maturing — it sticks to what our own help docs cover, and when it's out of its depth you get handed to a real person, not a made-up answer.
Power & solar
Battery, panel, and making a charge last.
How is a node powered?
A rechargeable battery, with a solar panel to keep it fed. Plant the stake, aim the panel at open sky, and in most spots the sun covers the day-to-day draw — the battery carries it through the cloudy stretches and the nights.
What's the difference between realtime and power-saving mode?
Out of the box a node runs in realtime — a fresh reading about every 30 seconds, which is what you want when frost is on the table. In power-saving mode the node sleeps between readings and wakes on the interval you choose: fewer readings, a lot more runtime. That's the whole trade — how often you hear from the node against how long the charge lasts.
Through frost season, leave the nodes guarding tender crop in realtime. Power-saving earns its keep in the quiet months, or on a node that's just keeping an eye on a back corner.
How long does the battery last between charges?
Depends on how often it reads. On a five-minute cadence a node runs roughly three to four weeks on the battery alone — and with a clear panel the sun keeps it topped up year-round in most spots. Slow the cadence and it stretches further; speed it up and it draws harder.
How do I know how long my node will run?
The app shows a live energy meter and an estimated runtime for each node. Adjust the reading cadence and watch the estimate move — no guessing, no math on a napkin.
Data & export
Your readings, in a spreadsheet, whenever.
How do I export my readings?
Go to Settings → Data → Export readings, pick which nodes and a date range, and the app builds the files on the spot — save them or share them wherever you like.
What does the export look like?
One CSV per node, rows of timestamped readings, ready for Excel, Sheets, Numbers, or R. For what each column means, see the Sensor readings reference.
Can I export in formats other than CSV?
CSV only for now. It's the one format every spreadsheet and stats tool on earth opens clean, so your readings travel well wherever you take them.
Who owns my data?
You do. Your readings live on your account, there's no paywall standing between you and them, and export is always a few taps away. It's your land and your weather — the numbers off it are yours too.
Still stuck?
We're a small shop in Okanogan country. Write us and a real person — often the founder — gets back to you.